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In the landscape of global business operations, the emergence of Global Capability Centres (GCCs) stands as a testament to the evolving nature of corporate strategies.

What are Global Capability Centres (GCCs)?

Global Capability Centres, also known as Global In-house Centers (GICs), are internal units established by multinational corporations to leverage talent, infrastructure and cost advantages in strategic locations across the globe. GCCs, acting as extensions of the parent company, undertake critical business functions while aligning with global objectives. Their scope ranges from software development and analytics to customer support, contributing significantly to organizational efficiency and innovation.

Overview of the Global Capability Centres in India

India has emerged as a powerhouse in the GCC landscape, attracting several multinational corporations seeking to tap into its vast talent pool and favorable business environment. With a conducive regulatory framework, robust infrastructure and a skilled workforce, India offers an ideal ecosystem for GCCs to thrive.

Major cities like Bangalore, Chennai, Delhi, Hyderabad, Mumbai, and Pune have become hotspots for GCCs, fostering a vibrant ecosystem of innovation and collaboration.

Indian GCC Industry Size

The Indian GCC industry has witnessed exponential growth over the years, fueled by the increasing demand for cost-effective and high-quality services.

According to recent reports, the industry is valued at billions of dollars, with a multitude of GCCs across various sectors contributing to its expansion. From technology giants to financial institutions, companies across diverse domains have established a strong presence in India, reaffirming its position as a preferred destination for GCCs.

GCC Industry Growth in India

The growth trajectory of GCC industry in India remains on an upward trajectory, driven by evolving market dynamics and technological advancements. Companies are increasingly leveraging GCCs not only for cost optimization but also for innovation, agility, and scalability.

India continues to dominate the GCC landscape, with over 1,500 centres across various sectors, employing millions of skilled professionals. The proliferation of digital technologies such as AI, cloud computing, and analytics further augments the value proposition offered by Indian GCCs, positioning them as catalysts for digital disruption and business transformation.

• Talent Powerhouse

• Value Arbitrage

• Policy Advocacy

• Global Technology Ecosystem

are some of the key factors driving the industry’s growth in the country

Workforce Trends in the Global Capability Centres in India

The workforce dynamics within Indian GCCs reflect the country's diverse talent pool and evolving skill sets. Employing professionals with a mix of technical expertise, domain knowledge, and adaptability plays a pivotal role in driving business outcomes.

With a current workforce of 1.66 million, the industry is one of the largest employers in the country.

• By 2025, the industry will have a workforce of almost 2 million

• It was expected that in 2023, the industry will create about 364,000 new jobs

• Global Leadership roles in India that stood at 5,000 in 2023 is expected to be 20,000 by 2030, growing at a CAGR of 19%

• Projections also indicate that by 2030, about 30% of the leadership roles will be held by women, up from 18% in 2023.

Workforce Challenges in the Indian GCC Industry

Despite a 36% surge in the growth of GCCs expanding their capabilities, they must effectively address various challenges to ensure sustained success in the competitive business landscape.

For instance, recent research revealed that 81% businesses in India are grappling to find skilled talent. The intense competition for skilled talent, the high hiring and training costs, and the unavailability of a skilled talent pipeline will greatly affect the industry.

To counter these challenges GCCs have started focusing on upskilling and reskilling initiatives to stay abreast of emerging technologies and market trends. This emphasis on talent development not only enhances employee engagement but also ensures sustained competitiveness in the global arena.

Our latest report on 'People Supply Chain Innovation with ROI - Indian GCC Industry’ provides detailed insights into the industry’s current landscape, projections on the upcoming growth, challenges hindering growth and proposes work-based learning as the optimal solution to address workforce challenges within this sector Download the whitepaper

Have more questions about the workforce development strategies for the industry and the different Work-based Learning solutions - Contact us